Shipping policy

This policy applies to all orders placed on fiorevo.com. It covers acrylic and plastic drinking glasses, highball glasses, tumblers, iced-coffee cups, glass mugs, handled beverage cups, can-shaped cups, reusable cups with lids and straws, and drinkware sets.

Shipping coverage

We ship to eligible addresses within the United States. We do not ship to APO/FPO/DPO addresses, freight forwarders, locations without carrier service, or buildings that refuse carrier delivery. Oversized drinkware sets are not shipped to PO Boxes. Checkout does not display a shipping option for an ineligible address.

Order processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Processing starts after successful payment authorization and ends when the carrier accepts the parcel.

An additional 2 business days applies to high-quantity sets, split shipments, inventory verification, reinforced packaging, address verification, fraud review, and peak holiday volume.

Delivery and carriers

Standard delivery takes 4–8 business days after shipment. Large sets and orders divided into several parcels take 5–12 business days after shipment. Weather emergencies, carrier interruption, holiday congestion, regional transportation disruption, and inaccurate customer address information extend delivery by the length of the disruption.

USPS, UPS, FedEx, and regional ground carriers deliver orders. We select the carrier according to parcel size, destination, warehouse location, and service coverage.

Free standard shipping

Eligible U.S. orders receive free standard ground shipping. Expedited delivery selected at checkout, carrier rerouting, reshipping caused by an incorrect address, refused delivery, and uncollected parcels are not covered by free shipping.

Packaging and tracking

Drinkware is packed with individual sleeves, dividers, cushioning, inner cartons, and reinforced outer cartons. Lids, straws, and cleaning brushes are separated where required. Keep all packaging and components until inspection is complete.

A shipment confirmation with tracking is sent to the checkout email. Tracking activates within 24–48 hours after carrier acceptance. Split shipments receive separate tracking numbers and arrive independently.

Address changes and cancellations

Email support@fiorevo.com before warehouse processing finishes to request an address correction or cancellation. After packing, label creation, or carrier transfer starts, cancellation is closed and the Return Policy applies. The customer pays carrier fees caused by an incorrect address or rerouting request.

Damage, loss, and delivery inspection

Inspect every item on delivery. Report cracks, chips, dents, faulty lids, damaged straws, incorrect items, and missing pieces within 7 calendar days. Include the order number and photographs of the carton, shipping label, inner packaging, complete set, and affected item.

For a parcel marked delivered but not found, check entrances, lockers, mail rooms, household members, neighbors, building staff, and the carrier. After the carrier confirms loss, we send a replacement when in stock or issue a full refund when replacement stock is unavailable.

Contact information

fiorevo.com
Email: support@fiorevo.com
Website: https://fiorevo.com/
5538 Village Grn
Los Angeles, CA 90016
United States