Refund policy
This policy governs returns, refunds, exchanges, cancellations, damaged products, and missing pieces for drinkware purchased from fiorevo.com.
Return deadline: 30 calendar days after carrier-confirmed delivery
Damage-report deadline: 7 calendar days after delivery
Return inspection: 1–3 business days after receipt
Refund posting: 5–15 business days after processing
Return requirements
Returned drinkware must be unused, unwashed, clean, and free from beverage residue, odor, scratches, chips, cracks, dents, or wear. The return must include its original packaging and every cup, lid, straw, brush, insert, and set component. Products altered, engraved, painted, or modified by the customer are not eligible.
Returns without written authorization are not accepted.
Accepted return reasons
- Shipping damage or a verified manufacturing defect
- Incorrect style, size, color, quantity, or set received
- Missing cup, lid, straw, brush, or other listed component
- Product materially differs from its listing
- Change of mind when every return requirement is met
Non-returnable conditions
We refuse or reduce refunds for requests submitted after 30 days; used or washed drinkware; items with beverage residue, odor, chips, cracks, scratches, dents, heat damage, or missing components; customer-modified products; and items marked Final Sale, Personalized, or Non-Returnable before purchase.
Normal product characteristics
Minor differences in glass or acrylic thickness, molded seams, base weight, clarity, texture, and dimensions occur during production. Screen settings change perceived color. These differences are not defects when the product remains safe, functional, and consistent with its listing.
Damage and order errors
Email support within 7 days of delivery. Include the order number, explanation, and photographs of the outer carton, shipping label, inner packaging, complete set, and affected item. Keep damaged items and packaging until review is complete.
After verification, we provide a replacement component, replacement set, exchange, partial refund, full refund, or return instructions according to the documented issue.
How to return an order
- Email support@fiorevo.com within the applicable deadline.
- Provide the order number, product name, reason, and required photographs.
- Wait for authorization and the designated return address.
- Pack each item separately with the original dividers and cushioning.
- Send the parcel with tracking and retain the receipt.
Do not mail a return to the business address unless support designates it as the return address in writing.
Return shipping, refunds, and exchanges
fiorevo.com pays eligible return or replacement shipping for our error, verified shipping damage, incomplete orders, and verified manufacturing defects. The customer pays return shipping for change of mind, wrong quantity selection, size preference, or style preference.
Approved refunds are issued to the original payment method within 1–3 business days after inspection. Payment providers post refunds within 5–15 business days. Customer-selected expedited shipping is non-refundable unless our error caused the return.
Exchanges are completed when replacement stock is available. Otherwise, we issue a refund.
Order cancellation
Cancellation is accepted before warehouse processing begins. After picking, packing, label creation, or carrier transfer starts, the return procedure applies.
Contact information
fiorevo.com
Email: support@fiorevo.com
Website: https://fiorevo.com/
5538 Village Grn
Los Angeles, CA 90016
United States